Hire Care Instructions & Rental T&C’s

Storage Information & Care Instructions

Please bring all hire items indoors or store them undercover overnight to protect them from damp, dew, or rain damage.

When using candles near table runners or tablecloths, ensure a drip tray or similar protective measure is used to prevent wax stains.

Please view each ‘tab in this guide for any care or condition instructions for individual items, thank you

Condition of Products

Our hire items are in good, but pre-owned, condition, which means some items may have small scratches, marks, or other minor signs of regular use at events.

Please note that our rugs and runners may have small stains or marks, but these are generally not noticeable once set up, as they will be walked on.

As a small business, we are all human!

If something isn’t quite perfect, we ask for your understanding.

Our team does their best to clean, wash, and polish items as thoroughly as possible during the busy wedding season, but occasional imperfections may occur.

We truly appreciate your respect and cooperation—thank you!

Arbours and Arches

Please note that most of our arches and arbours come with specific setup instructions. Be sure to request a copy and review it thoroughly.

We highly recommend that the person responsible for setup on the wedding day practices assembling the arbour in advance to ensure confidence and familiarity.

For most arbours, we provide the necessary equipment such as sandbags, pegs, or star pickets.

To ensure safety—particularly when using heavy floral arrangements or in windy conditions—please test the stability of the structure during setup to prevent any risk of tipping or accidents.

Aisle Runners and Rugs

Our hire service includes standard cleaning but does not cover stain removal.

If items are damaged beyond repair or cannot be restored to their original condition, you will be charged the full replacement cost.

Please do not set up aisle runners or rugs in muddy or wet conditions.

Our rugs and runners are in good condition, but due to frequent event use, they may have minor signs of wear or small marks.

Acrylic Items – Signage/Numbers/Trays

To prevent damage during transport, please ensure acrylic items remain in the protective packaging provided and avoid placing them loosely in the box. Our acrylic trays are used frequently and may show minor scratches, but these imperfections are generally not noticeable once the glassware is arranged on top.

Brass Candlesticks and Vases

Our brass and copper vases and candlesticks are unique and irreplaceable. Please handle them with care.

Do not scrub with scouring pads or stiff brushes, as this may scratch and damage the brass.

Return the brass items in the original bag or box provided.

Candle Boxes

Our candle boxes, vases, and candle holders/cylinder vases come clean, though they may sometimes have a few spots of wax residue or streaks. If needed, you can use Windex and a paper towel to touch up on-site.

Candle Use

If styling with candles, please ensure each candle is placed on a drip tray or dish. Any wax found on runners, napkins, or tablecloths will incur a full replacement charge for those items.

Chairs and Stools

Please ensure all chairs and stools are stacked properly in the location where they were delivered. Failure to do so may result in a surcharge for staff to locate and stack the items during collection.
Additionally, ensure all furniture and chairs are kept undercover and are not exposed to outdoor conditions.

Couches

Some of our vintage couches are delicate due to their age.

Always lift these items by two people—never drag them—to avoid damaging the small legs.

Lift from the base, not the arms.

Never leave couches outside overnight or exposed to the elements. If rain or overnight storage is expected, protect the fabric with a tarp or place the items under cover.

Coastal Runner

Please note our cream/jute seagrass bleached white rug and runner have a seagrass texture, so they are not a pure white but rather a creamy white. If hiring both together, slight variations in tone may occur due to regular event use.

Furniture – Tables, Chairs, Bar Tables

Please avoid leaving tables, stools, chairs, or other large furniture items outside overnight if rain is expected. Moisture can warp wood, leading to damage and potential replacement costs.

Lighting- Poles

To install the poles you need to hammer (mallet recommended) the star picket into the ground then place the steel pole over the picket, ensuring the small holes to cable tie the light string to the pole is at the top. Please note you will need to provide your own cable ties.

Lighting- Festoon and Fairy Lights – Self install

If you are self-installing, please handle all setup and pack-down with care. When removing cable ties, ensure you do not cut or damage the fairy or festoon light strands.

Please note that while all our lighting is tested and tagged annually for safety, we cannot take responsibility for any faults or issues that may occur during setup or use.

Lighting must not be installed outdoors in wet or rainy conditions. If rain begins, immediately unplug the power source to ensure safety.

LED UP Lights

Please see a separate document here to assist on set up, please be sure to pass onto anyone doing the day of set up.

Napkin Return Guidelines

To help maintain the quality of our napkins and ensure a smooth return process, please follow these guidelines:

Return Dry: Napkins must be returned dry, using the bags or boxes provided. Damp napkins left too long can develop mould.

Remove Knots: Untie all knots before returning. A labour fee will apply for items requiring untying.

Report Damages or Missing Items: Notify us promptly if any napkins are damaged or missing.

Replacement Charges: Napkins returned with tears, burn marks, red wine stains, or candle wax will incur a replacement fee.

Napkins

Wrinkliness is part of linen’s charm! We lightly press/iron our napkins but do not “perfect starch iron” them, so you may notice some light crinkles for added texture and character.

If you prefer to iron them further, please use low heat and lightly mist the linen with water to dampen it. If a napkin has a small stain or color imperfection due to regular event use, simply display the other side—no one will notice!

Pillar Candles

Our pillar candles are in used but good condition. We do not send fresh candles for each event; they are semi-used (previously lit). We re-use our candles to be more environmentally friendly, and we often send our candle holders with sand or wax.

Seagrass Place Mats, Charger Plates

Please ensure that all food is removed and that place mats/charger plates are wiped down before returning them in the provided bags or boxes.
We offer two sizes of seagrass placemats, which may vary slightly. Due to availability, some placemats may be smaller. If you have concerns, please let us know, and we can check our stock for you.

Soft Furnishings – Rugs, Ottomans, Cushions, Seat Pads

Please do not leave any soft furnishings outside in the rain or overnight. Exposure to moisture and dew can cause mould or dampness that cannot be removed.

At the end of your event, please bring all soft furnishings indoors and place them into the supplied bags for protection.

Tablecloths

Return Dry: Tablecloths must be returned dry, using the bags or boxes provided. Damp cloths left too long can develop mould.

Report Damages or Missing Items: Notify us promptly if any tablecloths are damaged or missing.

Replacement Charges: Tablecloths returned with tears, burn marks, red wine stains, or candle wax will incur a replacement fee.

Trestle Tables

Upon delivery, our team will leave the tables and legs stacked for you to set up.

Please handle the tables with care, ensuring two people lift each tabletop to avoid damage.

Avoid dragging or dropping the corners of the table tops, and refrain from sliding them against each other.

Ensure all cake, food, and liquids are thoroughly cleaned off the tables before collection.

Umbrellas- White and Coastal

Please be aware that the umbrellas are not designed to withstand strong winds or adverse weather conditions. If high winds occur, they must be closed immediately to prevent damage.

If the umbrellas become wet due to rain or condensation, ensure they are completely dry before placing them back into their purpose-built storage bags. Storing umbrellas while damp can lead to mould and damage, which may result in additional charges.

Our umbrellas are regularly used for events and are checked before each booking; however, occasionally a bolt or small part may come loose or go missing. We recommend checking the bag for any loose bolts upon setup.

If the securing peg for the top of the umbrella is missing, a simple workaround is to use a stick, metal tent peg, or similar item as a temporary replacement on the day.

The umbrellas are not suitable for rainy conditions, they are sun umbrellas only.

Umbrellas – Clear and White handheld

Our handheld umbrellas are inspected regularly before leaving our warehouse; however, from time to time they may show minor signs of wear, such as a broken arm or slight rusting, due to exposure to rain and the nature of their metal components.

Wishing Wells

Please ensure that all boxes provided with the wishing well are returned, as they are custom-sized to fit the card box.

As many of our wishing wells are made of acrylic, please take care to return them in their boxes during transport to avoid scratches or damage.